I called HP. The phone numbers they gave me got me connected to the right person almost right away. With him guiding, we went through most of the steps I’d tried (always good to make sure I didn’t miss something simple), and then made an attempt to clean things up manually and install. It was an heroic effort.
However, there is no joy in Tranquility, Mighty Casey has struck out. The phone call ended with the HP guy recommending that I call Apple. I have a theory: when you’re working out a problem with Company A’s problem, and they recommend that you get Company B to fix it, you are well and truly shafted, because when you call Company B, they are quite naturally going to be motivated to get you to go back to company A for help.
The machine is now running Tiger (10.4) off the dupe of the main disk. When I get another block of time, I’ll try doing a clean install of 10.5 on a disk, and then ‘importing’ everything, which a couple people have encouraged me to try. If that doesn’t work, I’ll do a clean install of 10.5 and re-install all the working software. That’ll require a call to Adobe to get the licensing straightened out.
To answer a few questions:
“If it works don’t fix it. Why did you think you needed to upgrade?”
I’m doing the upgrade because I want all the machines I use and have to administer to be running the same software. In a networked environment, there are compelling reasons to run Leopard instead of Tiger.
“Was something not working the way you wanted it to? have you not got a backup program capable of making a system backup (perhaps on a cd in form of an iso file) in case things go awry?”
Sure, I’ve got backups. No data has been lost. I’m still running, almost exactly where I started, and I can get back to exactly where I started with very little effort. That’s not the frustration. The frustration is that the upgrade hasn’t been successful but many hours have been invested and thus wasted. I have a finite lifespan, and I can’t get those hours back.
“And why keep doing business with people who hate you and think you suck — unless you agree with their estimation?”
The odds that I’ll continue to do business with HP diminish rapidly and monotonically. They have a competitor (Epson), and that competitor makes excellent products and (in my experience) offers support that ranges from good to incredibly good. The next printer I buy will probably be an Epson, probably after the next round of product revisions.
As for Adobe – that’s a good question. I’ve looked at other editing programs, and in my personal estimation, looking at photo editing software as a tool strictly for my own use, Photoshop still has compelling advantages. The gap between Photoshop and the closest competitors once seemed insurmountable. I think, though, that the gap is closing, and I think it’s closing pretty swiftly.
I think Adobe are now at a point where the fundamental feature set of the product is mature, and they’ve gone through enough times that they’ve polished out the rough edges. Their model (layers) is powerful and flexible. But their model is not the only possible model, and other competitors will come along and try to eat Photoshop’s business.
And I will be watching those competitors closely.